PLI: Corporations still tend to delay placing litigation holds when litigation is in the offing. Can you clear up when litigation holds should be implemented?
STANLEY M. GIBSON: Most businesses do not implement litigation holds until (or even well after) the initiation of a lawsuit or until documents are formally requested by the other side. This is plainly inadequate. The requirement to implement a litigation hold begins when litigation is "reasonably anticipated"—not when litigation is filed or when a request for information or documents is made. Nonetheless, many businesses fail to take the steps necessary to understand and document when litigation is "reasonably anticipated." As a result, these companies fail to implement a litigation hold at the appropriate time and risk the loss of electronic records that they should have preserved.
PLI: Corporations still tend to delay placing litigation holds when litigation is in the offing. Can you clear up when litigation holds should be implemented?
STANLEY M. GIBSON: Most businesses do not implement litigation holds until (or even well after) the initiation of a lawsuit or until documents are formally requested by the other side. This is plainly inadequate. The requirement to implement a litigation hold begins when litigation is "reasonably anticipated"—not when litigation is filed or when a request for information or documents is made. Nonetheless, many businesses fail to take the steps necessary to understand and document when litigation is "reasonably anticipated." As a result, these companies fail to implement a litigation hold at the appropriate time and risk the loss of electronic records that they should have preserved.
The standard for when the preservation of records and information for litigation is when the company "reasonably anticipates" litigation—not merely when the litigation begins or when a formal request for information or documents is made. Nonetheless, and although the "reasonably anticipates litigation" standard is frequently cited, there is no easy definition and certainly no definition that fits all cases and situations. Indeed, because the "reasonably anticipates litigation" standard is amorphous, it is important for every company to understand when it normally becomes involved in litigation and it should develop and maintain a litigation profile that will provide a guideline for triggering litigation holds. The company should document its process for when it reasonably anticipates litigation and make sure that a system is in place for identifying when and how electronic records will be preserved once litigation is reasonably anticipated. In most cases, waiting to issue the litigation hold until after the case is filed is likely to be deemed too late, putting the company at risk for failing to preserve electronic records. Of course, not every complaint will result in the need for a litigation hold, particularly where a company receives many complaints that do no result in litigation. What is needed, however, is a well-defined set of guidelines, based on business experience, that will be used to determine when litigation is reasonably anticipated.
These guidelines need to document the types of litigation that the company normally encounters. They also need to distinguish between situations in which the company receives, for example, consumer complaints, demand letters, cease and desist letters and when the company typically engages in litigation as a result of these situations. If litigation is typically unlikely, then the company should document why litigation is not reasonably anticipated in such situations and why a litigation hold would therefore not be appropriate in every instance. This reasonable and good faith documentation will be helpful to establish why electronic records were not preserved at an earlier time, even if a lawsuit is later filed. On the other hand, if the company normally becomes involved in a lawsuit as a result of these activities, it may well be deemed to reasonably anticipate litigation and accordingly should know to institute the appropriate litigation hold. The key is to formalize these discussions into a writing that shows the steps the company follows to determine when litigation is reasonably anticipated and what steps it takes to preserve electronic records when that occurs.
One important caveat: the "reasonably anticipates litigation" standard also applies in the context of the work product doctrine. Outside counsel are generally responsible for making claims of work product protection for a variety of documents during the litigation, many of which will likely have been created prior to the filing of the lawsuit. A company claiming work product protection – because it created a document in anticipation of litigation – must ensure that it began its litigation hold and preservation efforts at least as early as it claims work product protection during the litigation. Any failure to make sure that the company does not claim work production protection before it began to preserve documents could have serious consequences.
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